Answers to Your Plan, Hardware, & Installation Questions

Installation

How do I use the Phone Adapter behind a Firewall?

My PC only has a USB connection- Will the Phone Adapter fit into my network?

Typical Installation

When can I expect my hardware to arrive?

Billing

Do incoming calls count against my monthly minutes?

Do you take any other method of payment besides a credit card?

How much are overage charges?

When does my billing cycle begin and end?

Why am I still receiving bills from my old provider after my number already transferred to FonVantage?

Top Ten

How do I make a three-way call?

How do I Port my Phone Number to FonVantage?

How do I reboot my Phone Adapter?

Typical Installation

We had a power outage and now my phone is not working

What is the cause of choppy calls and is there anything that can be done to fix this?

What is the cause of echo and is there any way to eliminate this problem?

What is the cause of static on the line?

What is the Difference Between an Additional Line and an Alternate Number?

Why do you give me a temporary number if my number transfer only takes a few weeks?

FonVantage Lite

Frequently Asked Questions

Are There Any Additional Fees Besides the Requested Plan Monthly Fee?

Are there any products or systems that may not be compatible with VoIP?

Can FonVantage ship to Alaska and Hawaii?

Can I Accept Collect Calls Using FonVantage?

Can I block incoming calls for specific numbers?

Can I change my Password at any time?

Can I fax using my FonVantage service?

Can I get my old number back if I change my mind?

Can I Have Either a Static or Dynamic IP Address with FonVantage?

Can I transfer a DSL number to FonVantage?

Can I use multiple phones with your service?

Do all FonVantage rate plans include calling to Alaska and Hawaii?

Do I need a standard telephone line in addition to FonVantage?

Does FonVantage Offer Toll Free numbers?

Does my FonVantage account really have unlimited calling minutes?

How can I track my order?

How do I cancel or remove a line or account?

How do I change my phone number?

How do I make a three-way call?

How do I Port my Phone Number to FonVantage?

How do I reboot my Phone Adapter?

How do I return a product to FonVantage?

How Long will the Porting Process Take?

How many Alternate Phone Numbers Can I Get?

Is credit card processing supported by VoIP lines?

My package arrived damaged. What should I do?

Suddenly I am unable to receive any inbound calls - What's wrong?

We had a power outage and now my phone is not working

What Happens if my Number Cannot be Ported?

What Happens While my Number is Being Ported?

What if I Have DSL Through my Local Provider?

What is an Additional Line and How do I Add One?

What is an Alternate Number and How do I Add One?

What is Local Number Portability?

What is my total start up cost for FonVantage?

What is the cause of choppy calls and is there anything that can be done to fix this?

What is the cause of dropped calls?

What is the cause of echo and is there any way to eliminate this problem?

What is the cause of static on the line?

What is the Difference Between an Additional Line and an Alternate Number?

What is Wi-Fi?

When I try to dial out, I get a fast busy signal

Why can't I transfer my number?

Why do you give me a temporary number if my number transfer only takes a few weeks?

Why does it take a minimum of 20 business days to transfer my number?

Will I still be listed in the Phone Book?

Will My Calls Be Encrypted (Scrambled)?

Will my FonVantage phone adapter work when I travel?