Depending on your billing cycle with your old provider, your transfer might have taken place in the middle of the cycle. That is why you would receive a bill after your number already transferred. Another reason you may be billed after your number transferred is that your old provider may not have fully completed the transfer on their end. This means that your number still remains active somewhere internally at your old provider even though it is working with FonVantage. The best way to fix this problem is to provide a Purchase Order Number (PON) from your transfer request to your old provider to show as proof that your number had transferred. You can obtain this number by contacting FonVantage Customer Service.
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